Services Built for Real Business Needs
Three focused AI integration services designed to enhance different aspects of customer experience. Each addresses specific challenges businesses commonly face.
Back to HomePractical Solutions for Common Challenges
We focus on three areas where AI integration delivers clear, measurable value. These services can work independently or together as part of a comprehensive approach to improving customer experience.
Each service is designed around specific business challenges rather than technical capabilities. The question we ask is always what problem needs solving, not what technology could be applied.
Conversational AI Implementation
Development of intelligent chat and voice interfaces that enhance how customers interact with your business. We design conversational flows that handle common enquiries, route complex issues appropriately, and maintain your brand's voice and values.
What's Included:
- • Training on your specific products, policies, and common scenarios
- • Integration with existing customer service systems
- • Intelligent routing for enquiries requiring human attention
- • Brand voice alignment and tone consistency
- • Continuous availability with immediate response capability
£6,500 - £15,000
Based on complexity and integration requirements
Customer Journey Analysis
AI-powered examination of how customers move through your touchpoints, identifying patterns that reveal opportunities for improvement. We integrate data from multiple sources to build comprehensive journey maps rather than isolated snapshots.
What's Included:
- • Integration of data from website, support, and sales channels
- • Pattern identification revealing friction points and opportunities
- • Comprehensive journey mapping across touchpoints
- • Specific recommendations supported by evidence
- • Drop-off analysis and conversion improvement insights
£3,200 - £5,500
Depending on data scope and touchpoint complexity
Sentiment and Feedback Intelligence
Tools that help you understand what customers are actually saying across reviews, support tickets, social media, and surveys. Our systems categorise feedback by theme, urgency, and sentiment, surfacing insights that might otherwise remain buried in volume.
What's Included:
- • Automated processing of feedback across all channels
- • Theme categorisation and sentiment analysis
- • Urgency identification for time-sensitive concerns
- • Regular reports highlighting emerging trends and concerns
- • Positive trend identification and opportunity spotting
£1,800/month or £4,500/quarter
Ongoing analysis service with regular reporting
Which Service Fits Your Needs?
Consider Conversational AI If:
- ✓ High volume of routine enquiries consuming team capacity
- ✓ Need for extended or continuous availability
- ✓ Desire for consistent response quality
- ✓ Clear documentation of common questions and answers
Consider Journey Analysis If:
- ✓ Drop-off points in customer journey unclear
- ✓ Data exists but insights remain elusive
- ✓ Multiple touchpoints creating fragmented view
- ✓ Need evidence-based improvement recommendations
Consider Sentiment Intelligence If:
- ✓ Feedback volume makes manual review impractical
- ✓ Important concerns getting lost in noise
- ✓ Need to understand sentiment trends over time
- ✓ Multiple feedback channels requiring monitoring
Combining Services
While each service delivers value independently, they work together effectively when your situation calls for comprehensive customer experience enhancement.
Example Combined Approach
A retail business might start with journey analysis to identify where customers encounter difficulties. This reveals that routine product enquiries consume significant support capacity while more complex issues wait in queue.
Based on these findings, conversational AI gets implemented to handle the routine product questions, freeing the support team for complex issues. Sentiment intelligence then monitors how customers respond to this change and surfaces any concerns early.
The three services work together: analysis reveals the problem, conversational AI addresses it, and sentiment monitoring ensures the solution works as intended.
We're happy to discuss which combination makes sense for your specific situation. Sometimes one service is sufficient; other times a more comprehensive approach delivers better overall results.
Our Implementation Process
Regardless of which service you choose, our approach to implementation follows consistent principles designed to minimise disruption and maximise effectiveness.
Discovery and Assessment
We begin by understanding your specific situation through conversations with your team and review of relevant data. This phase establishes clear objectives and determines whether AI integration is genuinely suited to your needs.
Design and Planning
We develop a specific approach tailored to your context, including technical architecture, integration points, and implementation timeline. You receive clear documentation of what will be built and expected outcomes.
Development and Training
Systems get built and trained using your data and business context. Regular check-ins ensure development stays aligned with your needs and allows for adjustments based on what we learn.
Staged Deployment
Implementation happens incrementally to allow your team to adapt and provide feedback. We monitor performance closely during this phase and make refinements based on actual usage patterns.
Ongoing Refinement
We continue working with you after deployment to analyse performance, identify improvement opportunities, and implement updates that enhance effectiveness over time.
Investment and Value
We believe in transparent pricing that reflects the work involved. Here's how to think about the investment for each service.
Conversational AI
£6.5k-£15k
One-time implementation
Typically cost-neutral within 8-12 months through efficiency gains. Ongoing maintenance around 15-20% of initial cost annually.
Journey Analysis
£3.2k-£5.5k
Project-based
Value delivered through specific improvement recommendations. Many businesses repeat analysis annually to track progress.
Sentiment Intelligence
£1.8k/mo
Ongoing service
Quarterly option at £4.5k available. Value in early problem detection and continuous customer understanding.
These prices reflect typical scope. We provide specific quotes after understanding your particular situation, as complexity and integration requirements vary significantly between businesses.
Discuss Which Service Fits Your Needs
A brief conversation can help determine which service addresses your specific challenges and whether the investment makes sense for your situation.
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