Terms of Service

Welcome to Nexfield. These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before using our services.

Last updated: January 2026

Effective date: January 2026

1. Acceptance of Terms

By accessing, browsing, or using the Nexfield website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not use our website or services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after any changes indicates your acceptance of the modified Terms.

2. Description of Services

Nexfield provides AI integration services focused on enhancing customer experience through conversational interfaces, journey analysis, and sentiment intelligence. Our services include:

• Conversational AI interface development and integration
• Customer journey analysis and optimisation
• Sentiment intelligence and analysis tools
• Custom AI solutions tailored to business needs
• Consulting and advisory services related to AI implementation

The specific scope, deliverables, and terms of any services will be defined in separate service agreements or statements of work.

3. Acceptable Use Policy

When using our website and services, you agree to comply with all applicable laws and regulations. You agree not to:

4. User Accounts and Registration

Certain features of our services may require you to create an account or register. When you create an account, you agree to:

• Provide accurate, current, and complete information during the registration process
• Maintain and promptly update your account information to keep it accurate and current
• Maintain the security of your account credentials and be responsible for all activities that occur under your account
• Notify us immediately of any unauthorised use of your account or any other security breach
• Be solely responsible for any losses or damages resulting from your failure to maintain account security

We reserve the right to suspend or terminate your account if we believe you have violated these Terms or engaged in fraudulent or illegal activity.

5. Service Availability and Modifications

Service Uptime and Maintenance

While we strive to provide reliable and continuous access to our services, we do not guarantee that our website or services will be available at all times without interruption. We may experience downtime for maintenance, upgrades, or due to circumstances beyond our control.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We may also impose limits on certain features or restrict access to parts or all of our services without liability.

Updates and Changes

We continuously work to improve our services and may release updates, new features, or changes to existing functionality. We will make reasonable efforts to notify users of significant changes that may affect their use of our services.

6. Intellectual Property Rights

Our Content and Materials

All content, materials, and intellectual property on our website and services, including but not limited to text, graphics, logos, images, software, and designs, are owned by or licensed to Nexfield and are protected by copyright, trademark, and other intellectual property laws.

Limited Licence

We grant you a limited, non-exclusive, non-transferable licence to access and use our website and services for their intended purpose. This licence does not include any right to reproduce, distribute, modify, or create derivative works from our content without our express written permission.

User-Generated Content

If you submit or upload any content to our services, you retain ownership of your content but grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, modify, and display that content for the purpose of providing and improving our services.

Trademarks

The Nexfield name, logo, and all related product and service names are trademarks of Nexfield. You may not use these trademarks without our prior written permission.

7. Payment and Billing

If you purchase services from us, you agree to provide accurate payment information and authorise us to charge your designated payment method. Payment terms, pricing, and billing cycles will be specified in your service agreement or at the time of purchase.

All fees are non-refundable unless otherwise stated in your service agreement. We reserve the right to change our pricing at any time, but price changes will not affect services already purchased under a fixed-term agreement.

If you fail to make payment when due, we may suspend or terminate your access to our services until payment is received.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to our collection and use of your information as described in our Privacy Policy. We implement appropriate security measures to protect your data, but you acknowledge that no method of transmission over the internet is completely secure.

9. Third-Party Services and Links

Our services may integrate with or link to third-party websites, applications, or services. We are not responsible for the content, policies, or practices of any third-party services. Your use of third-party services is at your own risk and subject to their own terms and conditions.

We do not endorse or make any representations about third-party services. Any dealings you have with third parties found through our services are solely between you and that third party.

10. Termination

We may suspend or terminate your access to our services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use our services will cease immediately.

You may terminate your use of our services at any time by discontinuing use and, if applicable, closing your account.

The provisions of these Terms that by their nature should survive termination will remain in effect, including ownership provisions, warranty disclaimers, and limitations of liability.

11. Disclaimers and Limitations of Liability

Service Provided "As Is"

Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

No Guarantee of Results

While we strive to provide high-quality AI integration services, we do not guarantee specific results or outcomes. The effectiveness of our services may vary depending on your specific circumstances, implementation, and other factors beyond our control.

Limitation of Liability

To the fullest extent permitted by law, Nexfield shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of our services, even if we have been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless Nexfield and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of our services, your violation of these Terms, or your infringement of any intellectual property or other rights of any third party.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating any legal proceedings, we encourage you to contact us to seek an amicable resolution of any disputes.

14. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Nexfield regarding your use of our services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your rights and obligations under them without our prior written consent. We may assign these Terms without restriction.