Privacy Policy
At Nexfield, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit our website or use our services. We are committed to protecting your personal data and ensuring transparency in how we handle your information.
Last updated: January 2026
Effective date: January 2026
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you use our services or contact us. This may include your name, email address, telephone number, company name, job title, and any other information you choose to provide when filling out forms on our website, such as contact forms or service enquiry forms.
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and how you interact with our site. This includes your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, access times, and other diagnostic data. We use cookies and similar tracking technologies to collect this information. For more details about cookies, please see our Cookie Policy.
Information from Third Parties
We may receive information about you from third-party sources, such as analytics providers, advertising networks, or social media platforms, but only where you have given permission for them to share this information or where the law allows it.
How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Improve Our Services
We use your information to deliver the services you request, respond to your enquiries, process your requests, and improve the quality and functionality of our website and services.
To Communicate with You
We may use your contact information to send you updates about our services, respond to your questions, provide customer support, and send administrative information such as changes to our terms or policies.
For Marketing and Promotional Purposes
With your consent, we may send you marketing communications about our services, special offers, or other information we think might interest you. You can opt out of these communications at any time.
To Analyse and Improve Website Performance
We use analytics tools to understand how visitors use our website, which helps us improve user experience, optimise our content, and enhance our services.
For Legal and Security Purposes
We may use your information to comply with legal obligations, protect our rights and property, prevent fraud, enhance security, and ensure the safety of our users and services.
Legal Basis for Processing
Under UK data protection law, we must have a legal basis to process your personal data. We rely on the following legal bases:
- Consent: Where you have given us clear consent to process your personal data for specific purposes, such as marketing communications or certain types of cookies.
- Contractual necessity: Where processing is necessary to provide the services you have requested or to enter into a contract with you.
- Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, or ensuring network security, provided your rights do not override these interests.
- Legal obligation: Where we need to process your data to comply with legal or regulatory requirements.
How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
Service Providers: We work with trusted third-party service providers who help us operate our website, conduct our business, or service you. These providers have access to your personal information only to perform these tasks on our behalf and are obligated to protect your information.
Analytics and Advertising Partners: We may share information with analytics providers and advertising networks to help us understand website usage and deliver relevant advertisements. These partners may use cookies and similar technologies.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as to comply with a court order, subpoena, or similar legal process.
Business Transfers: If Nexfield is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With Your Consent: We may share your information with other third parties when you give us permission to do so.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS protocols
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Employee training on data protection and security
- Incident response and breach notification procedures
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Your Data Protection Rights
Under UK data protection law, you have the following rights:
Right of Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we delete your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details on our contact page. We will respond to your request within one month.
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your country or other governmental jurisdiction where data protection laws may differ. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data to the UK and process it there. By submitting your information, you consent to this transfer.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information.
Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, your personal data, or how we handle your information, please contact us through our contact page.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your personal data properly.